Refund Policy

Creatif Innovation Foundation has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations as digital payments are becoming more frequent.

Creatif Innovation Foundation expects that all donors will exercise due care and diligence while making donations. Creatif Innovation Foundation also recognizes that a donation may be made erroneously or donors may change their mind. Creatif Innovation Foundation will examine request for refund of donation and endeavour to make the refund. Creatif Innovation Foundation may also seek proper explanation and reason from the user. Also, it will require further verification of the user and need documents of proof as well as for donation.

Creatif Innovation Foundation is not obliged to make refunds and may, in its discretion, decline any requests for refund of donations, particularly if a tax exemption certificate has been issued. If you would like your donation to be refunded, you must request Creatif Innovation Foundation in writing or by email for a refund at the following address:
Address:
Creatif Innoation Foundation
25607/A,
Sector – C, Pocket – 2, DDA Janta Flats, Vasant Kunj, New Delhi – 110 070, India
Email: info@cif-india.org

Your refund request must contain the details such as Date of Donation, Amount of Donation, Mode of Donation i.e. Credit Card or Online Payment and should reach Creatif Innovation Foundation office within 07 (Seven) days from the date on which you made the donation i.e.:
The date on which you Made the donation online, electronically or through other means, OR
The date on which you Handed over the cheque / demand draft to Creatif Innovation Foundation or someone authorised by Creatif Innovation Foundation for this purpose, OR The date on which you despatched the cheque / demand draft to Creatif Innovation Foundation by other means.

The refund process may take time 07 (Seven) to 30 (Thirty) working days depending on the availability of the information from third parties such as Payment Gateway, Banks, etc. through which transaction is done.